Common queries answered
Frequently asked Questions
Please review your order carefully before submission. In case you would like to rethink your purchase, please do so within the first 10 minutes of placing the order (by calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.
Meat products can only be returned if:
1. It’s delivered after the expiry date.
2. The package has been altered or damaged during transit.
3. The item delivered is not what you had placed an order for.
If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on +91 9205594321
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on +91 9205594321. The refund will reach you in 15 working days.
We accept online payments through all major credit & debit cards, NEFT, ITZ cash card, Pay TM Wallet, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.
In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Comment: payment to other than customer account. /third party payment t is not permitted under prevention of money laundering Act.Note: What if customer pays cash on delivery and seeks refund due to cancellation?Ask for Bank account details for NEFT, account details should match, if not, then a declaration is necessary.
Yes, you will receive a system generated Order Number via SMS/ E-mail on registered mobile number/E-mail ID.
You pay as per the weight of the product or as specified on the product description
Price displayed for the product depends on the market and demand, which will change from time to time.
It will come in neatly packed trays or vaccum bags and we will deliver it to you in ‘insulated bags’ which are temperature controlled.
We have made every effort to display the products and colors as accurately as possible. We do not guarantee or nor take responsibility for variations in pictures and colors due to technical reasons.
Gross weight is the amount of product used to get the final output.For e.g. it takes 800gm of raw White Pomfret to get 500gm of it after processing. The rest is lost in wastage. We don’t charge you for the wastage incurred.